DELIVERY

All deliveries from our site are made during business hours, Monday – Friday 9.00am – 5.00pm

• Delivery charges are added at the checkout depending on the weight of order. These are to mainland UK addresses and our standard rate is £7.50 per parcel. In most cases orders placed before 12 noon would be delivered next working day.

   PROMOTIONAL OFFER -

  • Spend £50 and shipping is reduced by 50% to £3.75.
  • Spend £75 and above delivery is FREE
  • Both of these are to UK mainland addresses only and excludes the highlands.  These are applied automatically at checkout.
     25/25 
  • Spend £25 or above and get FREE LOCAL DELIVERY to postcodes within 25 miles of our warehouse (NE63 0XD)
  • This is calculated automatically at checkout

     LOCAL PICKUP 
  • We now offer an order and pickup service from our warehouse during our normal business hours ( This is a FREE service) Just select this option at checkout.
  • CONTACTLESS SHOPPING is available at your request.

     PERSONAL MESSAGE

  • You can request a personal message with your order by putting the message in the special instructions box.
  • NB If you are sending a gift early please let us know and we can put an additional label on the parcel saying please DO NOT OPEN until a specified date
    GIFTS
  • Can be supplied to international destinations, please follow the pricing bands within the site. Please contact us at info@northumbriangifts.co.uk if any further information is required.

• Any problems with orders once they are received need to be notified to us as soon as possible or in all cases before 7 days. We will replace or refund if gifts do not reach you in good condition. This does not affect your statutory rights. If you cancel your order you will receive a refund within 30 days of cancellation.

• You can contact us on +44 (0) 1670 855338 between 9.00am and 5.00pm. You can reach us by email at info@northumbriangifts.co.uk

• We charge VAT where applicable at 20.0%, this is included in all prices stated, check VAT receipts.

• We cannot guarantee the absence of substances which can cause allergic reactions such as nuts. Please contact us at info@northumbriangifts.co.uk if you would like further information regarding ingredients of products.

• We reserve the rights to substitute an item if it is unavailable due to supply problems with an item of equal or greater value. Consideration will be made to the suitability of any replacement item.

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